Refund policy

Last updated November 15, 2026

This policy applies to the PropTech Media Studio plan sold by RE ROCKET LIMITED, a company registered in Cyprus with company number [HE number] and registered office at [registered address]. Orders are processed by our reseller Paddle.com, which handles refunds.

Built right, or your money back

Your studio should work the way our website describes it. If a feature we list is missing or doesn't work and we can't fix it, or your studio isn't live within 30 days of us getting everything we need from you, we refund your first payment in full.

First-payment refund window

[To confirm: if you're not happy for any reason within 14 days of your first payment, email us and we'll refund it in full.]

Monthly payments

You can cancel anytime, and you won't be charged again. Monthly payments already made aren't refunded for the unused part of the month, except where the law requires it.

How to ask for a refund

Email hello@proptechmedia.ai with the email address you subscribed with, or contact Paddle through the link in your receipt. Approved refunds go back to your original payment method, usually within 5 to 10 business days.