Terms of service
Last updated November 15, 2026
1. Who we are
These terms are an agreement between you and RE ROCKET LIMITED, a company registered in Cyprus with company number [HE number] and registered office at [registered address] ("we", "us"). We make PropTech Media, subscription software that gives real estate businesses their own branded app for virtual staging, twilight photos and listing videos. By using proptechmedia.ai or subscribing, you agree to these terms.
2. Who can use PropTech Media
You must be at least 18 and use PropTech Media for your business. When you sign up, give us accurate details and keep your sign-in safe. You're responsible for what happens in your account.
3. Your subscription
The Studio plan costs $497 when you subscribe, then $97 a month starting 30 days later. Prices are in US dollars, and taxes are added at checkout where they apply. Your subscription includes the studio software, hosting, updates and support described on our pricing page.
We may change prices for future billing periods. We'll email you at least 30 days before a change applies to you.
4. Payments and our reseller
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
When you subscribe, you authorize the charge for your first payment and for each renewal until you cancel.
5. Cancelling
You can cancel anytime from your account page or by emailing hello@proptechmedia.ai. Your plan keeps running until the end of the period you've already paid for, and you won't be charged again. Payments already made aren't refunded for the unused part of a period, except as described in our refund policy or where the law requires it.
6. Your studio, your clients and your content
You own the photos, videos and other content you upload or create in your studio, and you own your relationships with your clients. You give us permission to store and process that content only to run the software for you.
If you connect your own payment account, such as Stripe, payments from your clients go to you directly and never pass through us. You set your own prices and are responsible for your own taxes, for your agreements with your clients, and for following the rules that apply to listing photos where you work, including any rules on disclosing virtually staged images.
You can ask us for an export of your clients and orders at any time, including when you cancel.
7. Acceptable use
Don't use PropTech Media to create misleading listing images, to infringe anyone's rights, to upload content you don't have the right to use, or for anything unlawful. Don't try to get around our security, overload the service, or resell access to the software itself. We may suspend an account that breaks these rules, and we'll tell you why.
8. AI results
Staging, twilight and video results are generated by software and depend on the photo you upload. Review every result before you or your clients use it.
9. Availability and changes
We work to keep PropTech Media available and secure, with backups and monitoring, but we can't promise it will never be interrupted. We may improve or change features over time. If we remove a feature that's a core part of your plan, we'll tell you in advance.
10. Our software and names
The software, designs and the PropTech Media name belong to us or our licensors. Your subscription gives you a right to use the software while it's active. It doesn't transfer ownership.
11. Disclaimers and liability
To the fullest extent the law allows, PropTech Media is provided "as is", and we aren't liable for indirect or consequential losses, or for lost profits, data or goodwill. Our total liability for any claim is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.
12. Governing law
These terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have jurisdiction over disputes. This doesn't take away any protections you have under the law where you live.
13. Changes to these terms
We may update these terms. We'll change the date at the top of this page and, for important changes, email you before they apply.
Contact
Questions about these terms? Email hello@proptechmedia.ai.